Shipping policy
At City Papery, we understand that prompt and reliable delivery of your purchases is important. That's why we strive to provide you with accurate information about shipping options, delivery times, and costs. Our shipping policy outlines the details of our shipping and delivery process.
- Shipping Options:
We offer a variety of shipping options to meet your needs, including standard ground shipping, expedited shipping, and international shipping. The shipping option you choose will determine the delivery time and cost of your purchase.
- Shipping Costs:
Shipping costs are calculated based on the weight of your order, shipping destination, and the shipping method you choose. Shipping costs will be displayed at checkout and included in your order total.
- Delivery Time:
Delivery times will vary based on the shipping option you choose and the destination of your purchase. Most orders will be processed and shipped within 2-5 business days, but may take longer during high volume periods. If you need your order by a specific date, please choose an expedited shipping option or contact us for assistance.
- Tracking Information:
Once your order has been shipped, you will receive an email with tracking information and a link to track the delivery of your package. You can also log into your account to view the status of your order and tracking information.
- International Shipping:
City Papery is happy to offer international shipping to our customers. International orders are subject to additional customs and duties fees, which will be the responsibility of the customer. International delivery times will vary based on the destination country and shipping method selected.
- Shipping Delays:
City Papery is not responsible for shipping delays caused by circumstances outside of our control, including but not limited to weather conditions, natural disasters, and carrier delays.
- Shipping Changes:
If you need to change the shipping address or shipping method for your order, please contact us as soon as possible. We will make every effort to accommodate your request, but cannot guarantee that changes can be made after the order has been processed.
- Shipping Damage:
If you receive a damaged or defective item, please contact us immediately. We will make every effort to resolve the issue and replace the item as quickly as possible.
Thank you for choosing City Papery for your paper and printing needs. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.